1. Return Eligibility:

• Items can be returned within 30 days of purchase.
• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

2. Non-Returnable Items:

• Certain items, such as custom or personalized products, clearance items, or gift cards, are non-returnable. Please check the product description for specific return eligibility.

3. Return Process:

• To initiate a return, please contact our customer service team via email or phone to obtain a Return Authorization (RA) number.
• Include the RA number with your returned item, along with a copy of your original receipt.

4. Shipping Costs:

• Customers are responsible for return shipping costs unless the item is defective or the wrong item was sent.
• We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value.

5. Exchanges:

• If you wish to exchange an item for a different size or style, please contact our customer service team to initiate the process. Exchanges will be subject to product availability.

6. Refunds:

• Refunds will be processed once we receive and inspect the returned item. Please allow 5-7 business days for the refund to appear on your original payment method.
• If your return is approved, we will notify you via email and process the refund.

7. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us within 7 days of receipt. We will arrange for a replacement or refund at no additional cost to you.

8. Customer Service:

• For any questions regarding returns or exchanges, please reach out to our customer service team. We are here to assist you!